Technology, Trust, and the Human Factor

A talk for leaders navigating a world of increasing automation and digital interaction – about what still needs to be human, and how to design for that.

As tech takes on more of the work, what role do people play – and how do we build systems that keep trust, empathy, and ethics at the core? This session explores where human input matters most, and how to design technology-enabled experiences that still feel personal. It’s a powerful talk for any organisation rethinking customer or employee experience.